1. Order Processing
All orders are processed after successful payment confirmation. Once an order is placed, it undergoes verification and preparation for dispatch. Orders are typically processed within 1to 2 business days. Orders placed on weekends or public holidays are processed on the next working day.
2. Dispatch and Delivery Timelines
All orders are dispatched within1-2days from the date of order confirmation. While we aim to dispatch at the earliest, delivery timelines after dispatch vary based on the customer’s location, serviceability, and logistics conditions. Deliveries to metro cities are typically faster, while remote or non-serviceable areas may require additional time. Estimated delivery timelines are available on the checkout page.
3. Shipping Coverage
Cruiser offers shipping across India through trusted logistics partners. In certain remote or low-serviceability areas, delivery timelines may be extended or service may be limited.
4. Installation and Setup (AC)
Installation is a separate service from delivery. Once the product is delivered, installation can be scheduled throughCruiser’s service network. Installation timelines may differ from delivery timelines.Cruiser’s service approach is designed to be proactive and digitally enabled, with support.
5. Customer Responsibility
Customers are required to provide accurate shipping details and ensure availability at the delivery address. Our logistics partners will attempt delivery at the provided address, and successful delivery requires the recipient to be available and reachable.
6. Delays
While we are committed to timely dispatch, delivery delays may occur due to factors beyond our control, including weather conditions, logistics disruptions, regulatory restrictions, or high demand periods.
7.Damaged or Incomplete Deliveries
If a product is received in a damaged or incomplete condition, customers must notify Cruiser within 24 hours of delivery with supporting images or videos. We will review and resolve the issue in line with our service and warranty standards.
8.Change of Address
Requests for changes in the shipping address can only be accommodated before dispatch. Once dispatched, changes will not be possible.
9.Cancellations
In case you wish to cancel your order before shipping,there will not be acancellatuonfee.Onceshipped, cancellations will not be possible.
10. No Return Policy:
We regret to inform our customers that Cruiser Electricals operates under a strict "No Return" policy. Once a purchase is made, it cannot be returned for a refund or exchange.
Please make sure to carefully review your order before completing the purchase to ensure that it meets your requirements.
12. No Refund Policy:
As part of our commitment to transparency, we want our customers to be aware that all sales are final, and no refunds will be issued.
In the event of a defective or damaged product upon receipt, please refer to the "Damaged or Defective Products" section below for further instructions.